Ticket

Below attached screenshot displays the kartify backend for the Ticket section under the Support tab.

Whenever a customer raises a ticket for any issues related to the product through the help topics that are provided via Support > Topic, the ticket data gets saved in the Ticket module under Support.

The above attached screenshot displays all the details that are visible in context to the support ticket.

(i) Ticket ID
(ii) Ticket Subject
(iii) Date Added

(iv) Store

(v) Reply

(vi) Mobile

(vii) Email

(viii) Status


1) By clicking on the Filter button, we can filter the tickets, on the basis of the following fields:

(i) Status (All, New, Open or Closed)
(ii) Customer Mobile

(iii) Customer Email

2) By clicking on the eye icon besides the ticket, we can view the complete details of a particular support ticket raised by the customer.

3) Below attached screenshot displays the complete details of a support ticket