Help Center

Below attached screenshot displays the kartify backend for the Help Center section under the Support tab.

Through the Help Centre, tickets can be raised to the FreshDesk admin.


This section features two main options:

(1) Add a New Ticket

(2) Show Filters

They have been explained below:


1) Add a New Ticket

This module is used to manually raise a help ticket on the behalf of a customer, in case he/she is not able to raise the same. The tickets can also be raised for internal queries. All the tickets will be raised to the FreshDesk support admin.

Steps to raise the ticket are as follows:

(i) Click on the ADD NEW TICKET button.

(ii) After clicking on the button, fill in the relevant details to raise a help ticket on behalf of a customer.


(a) CC Email: Email on which the ticket is sent. (By default the email is saved in System > Settings in the FreshDesk support admin section).
(b) Subject: Title of the help ticket

(c) Description: A brief information on why the help ticket is being raised.
(d) Type: Select the type of help required. Various options are available.

(e) Date added: The date of ticket raise is automatically updated
(f) Attachment: Choose files to attach (if any)


(iii) Click on the create button to raise the help ticket.


Below attached is a screenshot to provide better clarity on the above mentioned pointers:

2) Show Filters

(i) Click on the SHOW FILTERS button.

(ii) Filters can be applied on the following fields:


(a) Ticket type


UI, Catalog, SEO, Order, Payment, Coupon, Functional, Analytics and Marketing are the available options.

(b) Status

Open, Pending, Resolved and Closed are the available options.