Refunds

The below attached screenshot displays the kartify backend for the Refunds section under the Sales tab.

This section displays all the orders which have been returned by the customers.

Refund manager helps us in managing the refunds for all the payment gateways, all together under one single panel. It gives us access to various ways of refunding the customer.

 From this panel, we can decide the mode of refund -

(i) Cashback (Wallet Points) - This happens in case of COD orders.
(ii) Bank Transfer - This happens in case of prepaid orders.


Below mentioned are the steps to refund a COD/Prepaid order:

1) Firstly, we can filter the desired order on the basis of the following fields:

 (i) Refund ID

(ii) Customer Email

(iii) Refund Status (Not Refunded/Refunded/Bank Details Requested)

(iv) Payment Type (COD/Prepaid)

(v) Order ID

(vi) Telephone

(vii) Order Type (Cancelled Orders/Returned Orders)

(viii) Date added

 The below attached screenshot displays the filter section:

2) After filtering the order, we have to click on the eye icon to view the complete details of the order and refund the amount to the customer.

3) We have to click on the Process button to initiate the refund to the customer.

4) We can also raise a bulk refund by clicking on the eye icon in the top right corner. By this, we can multi-select and refund the orders altogether.

5) Additionally, we can get a complete refund order report. By clicking on the export icon in the top right corner, we can export the report in a csv format.